Help Desk Software
Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business. SmarterTrack is available as an on-premise help desk that you fully manage, or as a Online Hosted Solution.
Lower support costs
Implementing customer-to-customer interaction using the Community, funneling questions and issues through live chat and offering a self-help knowledge base are all ways to you lower your support costs. The community allows your users to help each other, the knowledge base can teach customers how to resolve issues, and agents can handle 2 or more live chats at once, thereby maximizing their time with customers versus taking one phone call at a time. All of these optimizations of your support infrastructure lower the total cost of supporting your customers.
Having multiple different companies, multiple branches or even multiple products is common these days. With SmarterTrack, you can support any number of brands using a single installation. This allows you to utilize employees more efficiently since one employee can work across many different brands.
Customers communicate with you in multiple ways: emails and tickets, phone calls or live chats. With SmarterTrack, you can centralize all communication with one platform. This gives you a single point of access for seeing exactly what your customers are saying, and how they’re saying it. In addition, since all of that communication is kept within a single platform, information is stored and easily accessible for regulatory compliance, corporate governance and more.