Pro-Active Support is our most popular support option and is packed full of value. $99 per server month for 3 months and here is what you get:
1 x Hour Tech Support per month
1 x Free monthly Tune-up of Declude, Message Sniffer and MTA Anti-Spam
1 x Free copy of SPWX
1 x Free Webroot anti-virus license + just $2 per additional license if needed
1 x Free Server Monitoring
1 x Free copy of RECOVER-IT SILVER
$5 voucher on RECOVER-IT GOLD
$10 voucher off any 2 Year or more SSL Certs
$10 voucher off a Yearly Message Sniffer renewals
$10 voucher on server hosting per month
$2 voucher on any domain transfer or renewals
10% voucher on any pre-paid support package
Mail’s Best Friend offers timely and quality technical support by email expert. The team averages 90% resolution on the first contact. We are dedicated to helping you get the most out of your email product while improving your ROI, reducing administration and ensuring the highest level of performance. Listed below are some helpful links and important information.
Hours of Operation
Monday through Friday 8:30AM – 5:30 PM (EST), excluding Holidays.
January 1 – New Year’s Day Holiday
July 4 – Independence Day
November 25 – Thanksgiving Day
December 25 – Christmas Day Holiday
Request for Information
Standard Process of Troubleshooting and Diagnostics
We ask that when you log a case with Mail’s Best Friend Support that you make yourself and the appropriate people available to assist in the resolution of the matter. This will expedite your resolution. Your timely response and feedback to the support team will make this process efficient.
Unfortunately, there are issues where Mail’s Best Friend Support Engineers will be unable to assist you. Below are some areas where we will have to refer you elsewhere: